24x7 Help Desk (Tier I & Tier II)

Staffed with our dedicated and friendly in-house technicians, the Orego Solutions Help Desk is always open to solve problems and answer questions.

Often Network Problems Just Can't Wait...

Included as a core part of every Managed DMCC Network Support packages, our 24x7 Toll-Free Help Desk is staffed with certified network engineers ready to immediately assist your organization's users.

With our Silent or shared remote session and secure (no requirement for open inbound ports or firewalls changes) support technology, your users benefit from instant "what-you-see-is-what-we-see" on-screen assistance so our Help Desk engineers can troubleshoot your PC desktop problems as if they were standing right there beside you. (Connection to the Internet is required).

Affordable and Flexible

Your users can receive remote technical support with our Complimentary Help Desk Support Incidents (included as a part of each Orego Solutions DMCC Network Support packages) or via a discounted remote support hourly rate. When utilizing Complimentary Help Desk Support incidents, our Help Desk engineers work to resolve technical problems on a per-issue basis which allows you to save money by reserving your support hours for projects and preventive maintenance activities.

Every Orego Solutions client benefits from the ability to access our remote experts 24 hours per day, 7 days per week.

Unique Alternative — A Complete Outsourced Help Desk Solution

In addition to being a core part of each of our DMCC Network Support packages, we also offer comprehensive outsourced Help Desk services to clients requiring a full service technical resource center. If your business requires a full- or part-time help desk, an application support center, or a service desk for your own customers, Orego Solutions can provide a complete turnkey solution.

Our outsourced Help Desk solutions allow your organization to benefit from the most highly qualified certified technical staff in the business without having to worry about the recruitment, training and fulfillment issues surrounding the implementation of a world-class solution. we deploy an entire support infrastructure, including:

• Knowledgeable, certified, in-house staff
• Online live support featuring Remote Control technology
• Single point of contact provided
• Multi-technology support
• Complete trouble ticket tracking and reporting solution
• Web-based incident reporting and status tools for end users

We have the people, know-how and experience to provide a comprehensive help desk solution for your enterprise — empowering you to focus on running your business while we focus on your IT.